Simply enter the text you are looking for in the space provided below and click go. The online knowledge base search allows you to find answers fast using keyword searches. Knowledge base software usually falls under the realm of customer support and it helps companies with their customer selfservice. November 26, 2014 at carlson, were thankful for our devoted customer base. Confluence knowledge base software helps deflects tickets by keeping information. March 10, 2016 at carlson, we take great pride in providing excellent technical support to our customers and listening to their. Knowledge base software that helps customers find what they need now. Review dozens of categories and subcategories of information pertaining to carlson products. Support is not available after 3pm est the day before thanksgiving, christmas eve and new years eve.
Find articles, videos, training, tutorials, and more. Wordpress is a free and opensource content management software cms you can use to build all kinds of websites, including complex knowledge bases. We tried others, but nothing was as customizable as helpjuice. Proprofs knowledge management software for quizzes, tests, training, flashcards, knowledge base. Lets dive in and find out the pros and cons of using these knowledge base software. With easy content creation, organization, and a powerful search engine, confluence provides an accessible platform for knowledge management to help employees and customers help themselves. Dec 03, 2015 a knowledge base lets companies answer common questions before theyre asked.
With our software, you get the best support in the business. Knowledge base software the definitive guide document360. Get started with our knowledge management softwares. When it comes to adopting knowledge management software, use this comprehensive. Support agents can use knowledge base articles while talking to customers send the whole article or relevant excerpts in response to common questions. Learn how to reduce your customer support ticket volume and keep customers. Contact our support department at 402 4192210 from 8am to 5pm central time, monday through friday. Here you will find technical information and documentation, product forums, product updates, and more for many of our product lines. Home customer support software support cadcam software knowledge base knowledge base accounts are for use by hypertherm software customers and channel partners and include the. All hex editor neo usb monitor serial monitor network monitor device monitoring studio device monitoring studio server usb. Open the quick support article when directed by our technical support team. As a reminder, support is free when youre on maintenance.
Members of carlson tech support at carlson software, our customers have the ability to pick up the phone or send an email. The knowledge base is an excellent source of information about sas software with tips, hints, and solutions to known problems. Your customers will be able to access the information that you publish through a website, where they can find answers for their questions about your product before sending in a support query. Product support hours eastern time monday thursday. You will also find handy hints, tips and tricks to keep you on track. Unlimited phone and email support is included with every subscription. Microsoft is here to help you with products including office, windows, surface, and more. Our support team consistently receives a satisfaction rating of 96% or higher, so youre in good hands. Package, test, and deploy containerized windows apps quickly and easily. Proprofs knowledge base software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more.
Find support and customer service options to help with your hp products including the latest drivers and troubleshooting articles. For example, you can create a private knowledge base for your customer support team to help them find answers to common questions much faster. Since youve come here im guessing that you have a question about one of my shopify apps. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a customer facing faq tool. Outside of the software world, many companies support an enormously varied customer base. Helpjuices easytouse and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team. Provides automated endpoint management, software distribution, support, and more. Complimentary support is available via phone or email mf from 8am 5pm central time. Hhd software knowledge base and frequently asked questions faq. If you reading this, you are probably a training, customer support, product or salesmarketing manager at a growing. Your customers will be able to access the information that you publish. All sales questions technical questions installation questions resellers questions activation questions. Keep in mind, knowledge base software isnt there to replace the humans on your support team. All sales questions technical questions installation questions resellers questions activation questions general questions product.
Customers like to find answers to their questions without having to reach out to customer support. They even customize your knowledge base for you analytics, analytics, analytics its why we. The 20 best help desk apps and knowledge base tools for. After you log on, click profile preferences to see the product lines supported by this website. Confluence is knowledge base software that gives teams quick and easy access to solutions. Below youll find each app grouped into its own category so pick the app you have a question on to see all of the articles for that app. In addition to our online resources we offer complimentary support for darkroom software owners that are using version 9.
Once a label is selected, use the index to quickly navigate the list of articles. Hhd software knowledge base and frequently asked questions faq knowledge base category. Discover global learning opportunities that deliver competitive advantage. Hhd software knowledge base and frequently asked questions. For other aveva product lines not listed, click here. The knowledge base software is an application that helps you create, organize, and publish information about your product or service.
Home customer support software support cadcam software knowledge base knowledge base accounts are for use by hypertherm software customers and channel partners and include the products. Its there to assist them, while allowing your customers the. Using the builtin backup program without overwriting an existing backup. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. And because its always available, customers and support agents can use this selfservice portal to find the right information. Much like the help menu in your favorite programs, a knowledge base is where you publish documentation about pricing, features, services, frequent problems, and anything else you want to share about your app or business. Its included in their cloudbased helpdesk software, which supports the collaboration of all support channels from a single window. A good knowledge base management software will stop you from answering the same questions again and again and just direct the. What are good examples of knowledge base software for customer support there are many knowledge bases out there but here are 5. Phpkb is the leading fully responsive webbased knowledge management software that allow support teams to create knowledge base articles to share stepbystep instructions and guides, along workarounds and solutions to common problems. A detailed documentation can help you onboard new employees faster and keep everyone on the same page about your productservices.
Zendesk guide is a knowledge base fully integrated into our customer support software. It enables your organization to locate, capture and share information with staff and customers. Welcome to the little stream software knowledge base. Our knowledge base contains answers to commonly asked questions, technical articles, and product tutorials. During the maintenance window, registration and forgot password will be unavailable. Streamlines and automates the way you provide it services to your business. What are good examples of knowledge base software for customer. Select a topics label to view a curated list of related articles.
Access documentation from past carlson software user conferences. This includes a knowledge base that can be used by both your. Software assistant knowledge base the knowledge base is a central resource containing information regarding queries and problem reports resolved by our support department. Tuesday, 11th february 2020, the software site and the ocean store will be under maintenance. Its the first place quest software support engineers go. Quantrax corporation state of the art collection software. Our team of npaworks software support specialists are at your service monday through friday 8. Moving platinum software from one computer to another. Explore the many sources of news, expert opinion and customer perspectives from the largest company in the world dedicated to industrial automation and information.
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